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FREQUENTLY ASKED QUESTIONS
1. How do I apply for Residence? You can apply for Residence by filling out the online application. You may also apply by mail, fax or in person. Applications will be accepted until March 31, 2010 to be considered for the acceptance lottery. Any applications received after March 31, 2010 will be placed on a wait-list on a first-come, first-serve basis. Please note: When you apply for Residence you are required to pay a $500.00 security deposit. 2. What is the $500.00 security deposit used for? A security deposit of $500.00 is required with all applications for Residence. Once you have moved into Residence, your security deposit is used as a damage deposit for your room. It is returned to you less any charges owing after you moved out. You will be required to fill out a room inspection form upon arrival to the Residence. This form will be held on file for the duration of your stay with us, once you have moved out we will compare your room inspection form to the current state of your room. Payment for your security deposit can be made by American Express, Visa, Mastercard, certified cheque, or bank draft. Cash or interact can be made in person at the Residence. Personal cheques are not accepted. If paying by cheque, the cheque must be certified and made payable to CLC Niagara. 3. What is a Waitlist and how does the lottery work? Acceptant into the Niagara College Residence and Conference Centre will be allocated by lottery. The Residence lottery will be held on April 2, 2010 to determine who will fill the spots in Residence. First year student applicants living 500 kilometers or more away from Niagara College will receive priority acceptance into residence (Priority A). Beds not filled by Priority A applicants will be offered to first-year students living outside the Niagara Region and up to 500 kilometers away from Niagara College (Priority B. Beds not filled by Priority A and/or B applicants will be offered to first-year students living within the Niagara Region (Priority C). Students who are not immediately accepted into Residence are placed on a waitlist for a Residence room. As spaces become available, applicants are contacted. On April 3, 2010 we will start mailing out acceptance packages. Please allow 2 – 3 weeks to receive your acceptance package. Applicants must meet all required deadlines with their paperwork and payments. Please note: OSAP deferrals and payment plans are not an option. 4. What is included in the acceptance package? In the acceptance package you will receive a lot of paperwork, including a Welcome Letter and the Student Information Form. These two documents will provide you with all of the critical information you will need to know about the next stages of the acceptance process. The Welcome Letter provides some brief details for you to keep as a reference; however, we need you to fully complete the Student Information Form and return it to the residence as soon as possible. It asks for important information related to contact information, payment information, health information, emergency contact information, and a personality profile questionnaire to help us match you with a roommate. Also included in the acceptance package will be a copy of your Student Residence Agreement (SRA), which is a legal document that serves as the contract between you and the residence. Please ensure you read it over carefully, complete the final page, sign it, and return it to the residence with your Student Information Form. 5. What if I can not make the payments options in the acceptance package? If you are unable to meet the payment options set out in your acceptance package your spot will be offered to a waitlist candidate and you will forfeit your deposit. When a guarantor signs the SRA they are taking financial responsibility for the Resident. If the Resident is unable to make any payments it is the responsibility of the Guarantor to meet these financial requirements. The Guarantor must sign the agreement and must provide a valid credit card number with expiry date. 7. When do I have to send my acceptance package back? You are required to send your acceptance package back by July 3, 2010 in order to guarantee your spot at Residence. Please ensure all paperwork is completed in full and payment is included with your acceptance package. 8. How are my roommates selected? Everyone who is accepted into Residence must fill out a ‘Personality Profile’ that is located in your Student Information Form. Your roommate is selected based on your answers to the personality profile. We recommend that you fill out the personality profile by yourself and answer each question truthfully. This way you end up with the best match possible. You may request to live with a friend while in Residence, and as long as you have both been accepted, and you both request to live with each other, we will place you in the same suite. Please note that there are no co-ed suites available. 9. When do I find out who my roommate is? At the beginning of August we will mail out a package which will include the name and contact information of your roommate. Once you have received this package you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate is order to get to know them better. 10. When do I find out what room I am in? You will find out who your roommate is, we do not give out your room number prior to your arrival. The reason for this is that changes to our room registry may occur before you arrive and we want to ensure we provide you the correct information about your room. This information will be given to you upon your arrival. 11. When can I move-into Residence? The official move-in dates for Residence are September 4 - 5, 2010. You may move-into Residence earlier however there is an early move-in charge of $30.00 per day. If you wish to move-in earlier then the official move-in dates, please indicate this on your acceptance package. Payment must be made prior to occupancy. 12. Can I visit the Residence? We would be happy to have you visit the Residence. Stay overnight and take advantage of the special rate of $59.95 per night (plus taxes, based on double occupancy) we are offering to all Residence applicants and their families. 13. What happens if I decide not to come to Residence? If you decide to cancel your Residence application you must cancel it in writing. Cancellations will not be accepted over the phone and we request that your cancellation letter comes to us via e-mail, fax, or mail. Cancellations are only accepted from the student applicant. 14. If I cancel my Residence application will I receive my money back? Please refer to the cancellation policy located here: Termination and Cancellation Policy 15. Can I stay in Residence over the winter break? We do offer a winter break option for all our students. You must inform the Residence staff prior to December 1, 2010 if you plan on staying for either the entire break or part of the break. There in an additional charge of $200.00 to stay over this time. 16. Am I required to purchase a meal plan? It is not mandatory to purchase a meal plan while living in Residence. Niagara College does offer meal plans through their food service provider Aramark. If you are interested in purchasing a meal plan please visit: www.niagara.campusdish.com 17. Is housekeeping services offered? Yes there is! The Residence offers bi-weekly light housekeeping services to our residents. This means that every two weeks a housekeeper will come to your suite and clean your bathroom and kitchen areas and mop the floors. Housekeeping staff are unable to touch your personal belongs and therefore to allow for a full cleaning to occur to these areas you must make sure your counters, table tops, floors and shower areas are clear of any items. Please be aware that our housekeeping staff will not enter your bedrooms and therefore the bedrooms are the student’s responsibility to clean. The Residence has vacuums available at the front desk for your use. 18. What if something breaks in my room? If something breaks in your suite, you can come down to the Residence front desk and fill out a maintenance requisition form. This form authorizes our maintenance staff to enter you room between the hours of 9:00 AM to 3:00 PM to repair the damages you have requested. This request may take a few days to get to so we ask you be patient. If it is an emergency we ask that you alert our staff to the situation. Please note that any damage to the suite that has occurred at the fault of the resident will be billable. 19. When is the front desk open? The Residence front desk is open 24 hours a day 7 days a week. We are available for questions, comments and/or concerns at anytime you have some. Please stop down and get to know our Customer Service Representative during your first few weeks here at Residence. |
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